Question 1

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 2

How many reviews does Spencer Jordan Plumbing and Heating have?

Accepted Answer

We currently hold 18 genuine Google reviews with a 5.0 average rating. We are happy to point customers in Higham to our Google Business Profile so they can read them before booking a free survey.

Question 3

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 4

Will a new boiler reduce my energy bills?

Accepted Answer

A modern A-rated boiler is significantly more efficient than an older G or E-rated unit and can meaningfully reduce heating costs, especially if your current boiler is over 15 years old. The exact saving depends on your system, insulation and usage, so we avoid quoting a guaranteed figure.

Question 5

How long has Spencer Jordan Plumbing and Heating been trading?

Accepted Answer

We were founded in 2014, giving us over 10 years of experience installing boilers across Higham and the wider Lancashire area. That experience feeds directly into the honest, no-pressure survey every customer receives.

Question 6

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 7

What happens once the boiler is installed?

Accepted Answer

We fully test the system, register the installation with the manufacturer and Gas Safe, and talk you through your new boiler controls before we leave. You receive the relevant certification, and for landlords we can add a CP12 at the same time.

Question 8

Do you offer a warranty on new boiler installations?

Accepted Answer

Yes. Baxi installations can carry extended manufacturer warranties of up to 10 years when fitted by an Approved Installer such as ourselves, alongside our own workmanship. Exact warranty terms depend on the model and registration, which we confirm in writing at the time of installation.

Question 9

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 10

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Boiler Installation Specialists in Higham

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Installation

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