Question 1

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend an annual service by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks and efficiency testing.

Question 2

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency, such as a smell of gas or a suspected leak, contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 3

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, immediately open doors and windows to ventilate the area, turn off the gas supply at the meter if it is safe to do so, avoid using any electrical switches, naked flames or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999. Once the emergency has been handled, contact us during working hours for any follow-up repair.

Question 4

How much does a boiler service cost?

Accepted Answer

We provide a clear, fixed price for an annual service once we know your boiler make and model, confirmed before we attend, so there are no surprises. Call us on 07880 240138 and we will give you an honest price over the phone.

Question 5

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak somewhere in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this checked rather than repeatedly re-pressurising the system yourself, as the underlying cause needs diagnosing by a Gas Safe registered engineer.

Question 6

Why has my boiler pilot light gone out?

Accepted Answer

This can be caused by a faulty thermocouple, a build-up of dirt, a draught, or a more serious gas supply issue. Do not keep relighting it repeatedly if it will not stay lit, book an engineer to diagnose the actual cause safely.

Question 7

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes, we service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help.

Question 8

Do you carry common spare parts on your van?

Accepted Answer

We carry a range of common parts for the boiler brands we most frequently work with, which allows many repairs to be completed in a single visit. For less common parts, we will order these promptly and keep you updated on the timescale.

Question 9

Will servicing my boiler reduce my energy bills?

Accepted Answer

A well-maintained, properly serviced boiler runs more efficiently than a neglected one, which can help keep running costs down over time, alongside protecting your safety and warranty. It is not a guaranteed bill reduction, but it is good, honest maintenance practice.

Question 10

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

This depends on the age of your boiler, the cost of the specific repair, and how frequently it has broken down previously. We will always give you an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

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