Question 1

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 2

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 3

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes. We service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help before booking a visit.

Question 4

What should I do if I smell gas in my home?

Accepted Answer

Open doors and windows to ventilate, turn off the gas at the meter if it is safe to do so, and avoid electrical switches, naked flames or phones inside. Leave the property and call the National Gas Emergency Service on 0800 111 999. Contact us afterwards for any repair.

Question 5

How long has Spencer Jordan Plumbing and Heating been serving Burnley?

Accepted Answer

Since 2014, so more than 10 years. We are based in Colne and have built up 18 genuine five star Google reviews serving Burnley and the surrounding area with boiler servicing and repair.

Question 6

How long does a boiler service take?

Accepted Answer

An annual service typically takes around 30 to 45 minutes. It includes the safety checks and efficiency tests your manufacturer requires, and confirms the boiler is burning safely and running as it should before we sign the work off.

Question 7

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 8

Will my boiler manufacturer warranty be affected if I miss a service?

Accepted Answer

It can be. Many manufacturer warranties require an annual service to stay valid, which is why we recommend booking one every 12 months with a Gas Safe registered engineer.

Question 9

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

It depends on the age of your boiler, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation for your situation rather than defaulting to the more expensive option, and can quote for both so you decide.

Question 10

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

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