Question 1

Do you fix leaking taps and toilets?

Accepted Answer

Yes, dripping taps, running toilets, and general leak repairs are some of the most common jobs we handle. Most are straightforward and can be fixed in a single visit.

Question 2

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

Question 3

How do I know if I have a hidden water leak?

Accepted Answer

Warning signs include an unexpectedly high water bill, damp patches on walls, ceilings or flooring, a musty smell, or your water meter still ticking over when everything in the house is turned off. If you suspect a hidden leak, get it checked promptly to limit any damage.

Question 4

Can you replace an old cylinder with an unvented one?

Accepted Answer

Yes, this is a common upgrade when a vented system is struggling with poor pressure. We will assess your incoming mains pressure and flow rate first to confirm an unvented cylinder is suitable for your property.

Question 5

Do you offer a fixed price for plumbing repairs?

Accepted Answer

Yes, wherever possible we provide a fixed price once we have seen or understood the job, rather than an open-ended hourly rate, so you know the cost upfront.

Question 6

Can you fit new taps, sinks or toilets?

Accepted Answer

Yes, we install replacement taps, sinks, toilets and associated pipework as part of general plumbing work, whether that is a straightforward swap or part of a wider bathroom or kitchen update.

Question 7

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact, and call us during our working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 8

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety (they operate at higher pressure than vented systems) and to keep any manufacturer warranty valid.

Question 9

Do you work on both domestic and rental properties?

Accepted Answer

Yes, we carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Colne and the surrounding Lancashire area.

Question 10

Can you help with low water pressure throughout the house?

Accepted Answer

Low pressure can come from several causes, including the incoming mains supply, old pipework, or a failing cylinder. We will investigate the actual cause during a visit rather than guessing, and recommend the right fix.

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