Question 1

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 2

What is the difference between a vented and an unvented cylinder?

Accepted Answer

A vented cylinder relies on a cold water tank in the loft, while an unvented cylinder stores water at mains pressure without one, giving stronger and more consistent pressure at every tap. We are qualified to install and service unvented systems.

Question 3

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 4

How many Google reviews do you have?

Accepted Answer

We have 18 genuine Google reviews with a 5.0 average rating from homeowners and landlords we have worked for, including customers in and around Barnoldswick.

Question 5

Will you explain the work before you start?

Accepted Answer

Yes. We explain what we are doing and why before we begin any plumbing repair, and give you a fixed price for the job first, so you understand both the fault and the fix rather than being handed a surprise bill afterwards.

Question 6

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 7

Do you fix leaking taps and toilets in Barnoldswick?

Accepted Answer

Yes. Dripping taps, running toilets and general leak repairs are some of the most common jobs we handle in Barnoldswick. Most are straightforward and can be fixed in a single visit, and we agree a fixed price before we start.

Question 8

Do you offer emergency call-outs in Barnoldswick?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 9

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 10

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

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