Question 1

Can you install a boiler in a rented property for a landlord in Croft?

Accepted Answer

Yes, we regularly work with landlords across Croft and the wider Lancashire area. Alongside installation we can carry out the annual Landlord Gas Safety Certificate (CP12) once the new boiler is in place, keeping your rental property compliant from day one.

Question 2

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer we specialise in Baxi boilers and can offer extended warranties. We also install other leading brands such as Worcester Bosch and Vaillant, and recommend the best fit for your property, hot water demand and budget rather than pushing one brand.

Question 3

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 4

How many reviews does Spencer Jordan Plumbing and Heating have?

Accepted Answer

We currently hold 18 genuine Google reviews with a 5.0 average rating. We are happy to point customers in Croft to our Google Business Profile so they can read them before booking a free survey.

Question 5

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 6

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 7

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 8

Do you cover emergency or weekend boiler installations in Croft?

Accepted Answer

No. We work Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. Installations in Croft are booked for the next suitable weekday slot once your fixed written quote is agreed.

Question 9

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 10

How long does a boiler installation take in Croft?

Accepted Answer

A straightforward like-for-like combi swap usually takes one working day. Converting from a conventional or system boiler to a combi can take one to two days depending on the pipework. We confirm the expected timescale in your written quote before any work is booked.

Combi, System and Conventional Boiler Installation in Croft

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Fixed written quote

Installation

Handover and certification

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