Question 1

What is the difference between a vented and an unvented cylinder?

Accepted Answer

A vented cylinder relies on a cold water tank in the loft, while an unvented cylinder stores water at mains pressure without one, giving stronger and more consistent pressure at every tap. We are qualified to install and service unvented systems.

Question 2

Are you Gas Safe registered?

Accepted Answer

Yes. Spencer Jordan Plumbing and Heating is a Gas Safe registered engineer, Register No. 640113, which you can verify independently on the official Gas Safe Register before any work begins in Rising Bridge.

Question 3

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 4

Do you work on both domestic and rental properties in Rising Bridge?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Rising Bridge and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 5

Do you put your quotes in writing?

Accepted Answer

Yes. Every fixed quote is given in writing before any work begins, so you have a clear record of the agreed price for your Rising Bridge property before we start.

Question 6

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 7

Can you help with low water pressure throughout the house?

Accepted Answer

Yes. Low pressure can come from several causes, including the incoming mains supply, old pipework, or a failing cylinder. We investigate the actual cause during a visit rather than guessing, and recommend the right fix.

Question 8

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 9

Do you offer emergency call-outs in Rising Bridge?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 10

Do you carry out repairs for landlords with tenants in Rising Bridge properties?

Accepted Answer

Yes. We regularly carry out plumbing repairs and installations for landlords managing rental properties in Rising Bridge, on the same fixed-price, written-quote basis we offer homeowners.

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Assess the issue

Fixed quote

Repair or install

Test and tidy up

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