Question 1

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 2

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 3

Can you replace an old cylinder with an unvented one?

Accepted Answer

Yes, this is a common upgrade when a vented system struggles with poor pressure. We will assess your incoming mains pressure and flow rate first to confirm an unvented cylinder is suitable for your property before recommending it.

Question 4

Do you put your quotes in writing?

Accepted Answer

Yes. Every fixed quote is given in writing before any work begins, so you have a clear record of the agreed price for your Syke Side property before we start.

Question 5

Do you offer a fixed price for plumbing repairs?

Accepted Answer

Yes. Wherever possible we provide a fixed price once we have seen or understood the job, rather than an open-ended hourly rate, so you know the cost upfront before any work begins.

Question 6

What happens during a typical plumbing repair visit?

Accepted Answer

We assess the fault, trace any leak to its source, then give a fixed written quote before starting. Once agreed, we carry out the repair with quality parts, test it under normal use, and leave the area tidy.

Question 7

Do you offer emergency call-outs in Syke Side?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 8

Can you fit new taps, sinks or toilets?

Accepted Answer

Yes. We install replacement taps, sinks, toilets and associated pipework as part of general plumbing work, whether that is a straightforward swap or part of a wider bathroom or kitchen update in your Syke Side home.

Question 9

Are you Gas Safe registered?

Accepted Answer

Yes. Spencer Jordan Plumbing and Heating is a Gas Safe registered engineer, Register No. 640113, which you can verify independently on the official Gas Safe Register before any work begins in Syke Side.

Question 10

Do you cover plumbing as well as boilers and heating?

Accepted Answer

Yes. Beyond boilers and heating we handle the everyday plumbing that keeps a home running, including leaking pipes, dripping taps, running or blocked toilets, and unvented hot water cylinder installation and servicing across Syke Side.

Honest, Fixed-Price Plumbing Repairs in Syke Side

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How It Works

Assess the issue

Fixed quote

Repair or install

Test and tidy up

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