Question 1

Can you help with low water pressure throughout the house?

Accepted Answer

Yes. Low pressure can come from several causes, including the incoming mains supply, old pipework, or a failing cylinder. We investigate the actual cause during a visit rather than guessing, and recommend the right fix.

Question 2

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety, as they operate at higher pressure than vented systems, and to keep any manufacturer warranty valid. We are unvented cylinder qualified and can carry out that annual service.

Question 3

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 4

How can I check if an engineer is Gas Safe registered?

Accepted Answer

Every genuine Gas Safe registered engineer carries a Gas Safe ID card, and you can independently verify any engineer or business on the official Gas Safe Register website using their registration number. Our Register No. is 640113, and we are always happy for customers to check this themselves before any work begins.

Question 5

Do you offer emergency call-outs in Cliviger?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 6

Can you handle plumbing and heating problems on the same visit?

Accepted Answer

In many cases, yes. Alongside general plumbing repairs we also work on boilers and heating, so a single visit can often cover both if the two issues are related.

Question 7

Can you fit new taps, sinks or toilets?

Accepted Answer

Yes. We install replacement taps, sinks, toilets and associated pipework as part of general plumbing work, whether that is a straightforward swap or part of a wider bathroom or kitchen update in your Cliviger home.

Question 8

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 9

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 10

How many Google reviews do you have?

Accepted Answer

We have 18 genuine Google reviews with a 5.0 average rating from homeowners and landlords we have worked for, including customers in and around Cliviger.

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