Question 1

Can you fit new taps, sinks or toilets?

Accepted Answer

Yes. We install replacement taps, sinks, toilets and associated pipework as part of general plumbing work, whether that is a straightforward swap or part of a wider bathroom or kitchen update in your Royshaw Hill home.

Question 2

How can I check your Gas Safe registration in Royshaw Hill?

Accepted Answer

You can verify our registration independently on the official Gas Safe Register using our Register No. 640113. We would always encourage checking this before any gas work begins, in Royshaw Hill or anywhere else.

Question 3

Do you put your quotes in writing?

Accepted Answer

Yes. Every fixed quote is given in writing before any work begins, so you have a clear record of the agreed price for your Royshaw Hill property before we start.

Question 4

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 5

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

Question 6

Do you work on both domestic and rental properties in Royshaw Hill?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Royshaw Hill and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 7

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 8

How do I know if I have a hidden water leak?

Accepted Answer

Warning signs include an unexpectedly high water bill, damp patches on walls, ceilings or flooring, a musty smell, or your water meter still ticking over when everything is turned off. If you suspect a hidden leak, get it checked promptly to limit damage.

Question 9

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 10

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

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Assess the issue

Fixed quote

Repair or install

Test and tidy up

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