Question 1

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 2

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 3

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 4

Are your Google reviews genuine?

Accepted Answer

Yes, we have 18 genuine five star Google reviews from real customers. You are welcome to read them before booking a boiler service or repair with us.

Question 5

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes. We service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help before booking a visit.

Question 6

How quickly can you attend an urgent boiler fault in Stacksteads?

Accepted Answer

We prioritise urgent boiler breakdowns in Stacksteads and aim to attend as quickly as our diary allows during working hours, Monday to Friday, 8:30am to 5:00pm. We always give you an honest timescale up front rather than an open ended promise.

Question 7

Do you carry out evening or weekend boiler repairs in Stacksteads?

Accepted Answer

No, we work Monday to Friday, 8:30am to 5:00pm only. Urgent breakdowns are still prioritised within those hours, and for a genuine gas emergency you should call the National Gas Emergency Service on 0800 111 999.

Question 8

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 9

Why has my boiler pilot light gone out?

Accepted Answer

A pilot light going out can be caused by a faulty thermocouple, a build-up of dirt, a draught, or a more serious gas supply issue. Do not keep relighting it repeatedly if it will not stay lit, book an engineer to diagnose the actual cause safely.

Question 10

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Annual Boiler Servicing and Repair in Stacksteads, Lancashire

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