Question 1

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 2

How do I book a plumbing repair in Bank Hey?

Accepted Answer

Call us on 07880 240138 during our working hours, Monday to Friday, 8:30am to 5:00pm, and we will arrange a visit to assess the job and agree a fixed price.

Question 3

Do you fix leaking taps and toilets in Bank Hey?

Accepted Answer

Yes. Dripping taps, running toilets and general leak repairs are some of the most common jobs we handle in Bank Hey. Most are straightforward and can be fixed in a single visit, and we agree a fixed price before we start.

Question 4

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 5

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 6

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 7

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 8

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety, as they operate at higher pressure than vented systems, and to keep any manufacturer warranty valid. We are unvented cylinder qualified and can carry out that annual service.

Question 9

Do you work on both domestic and rental properties in Bank Hey?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Bank Hey and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 10

Do you offer emergency call-outs in Bank Hey?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Plumbing Repairs and Installations in Bank Hey, Lancashire

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How It Works

Assess the issue

Fixed quote

Repair or install

Test and tidy up

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