Question 1

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 2

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 3

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 4

Do you cover emergency or weekend boiler installations in Bank Hey?

Accepted Answer

No. We work Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. Installations in Bank Hey are booked for the next suitable weekday slot once your fixed written quote is agreed.

Question 5

Will a new boiler reduce my energy bills?

Accepted Answer

A modern A-rated boiler is significantly more efficient than an older G or E-rated unit and can meaningfully reduce heating costs, especially if your current boiler is over 15 years old. The exact saving depends on your system, insulation and usage, so we avoid quoting a guaranteed figure.

Question 6

Is a new boiler installation fixed price or charged by the hour?

Accepted Answer

Fixed price. After a free survey we provide a fixed written quote covering the boiler, parts, labour and certification, so you know the full cost before work begins. There are no hourly surprises added on the day.

Question 7

How many reviews does Spencer Jordan Plumbing and Heating have?

Accepted Answer

We currently hold 18 genuine Google reviews with a 5.0 average rating. We are happy to point customers in Bank Hey to our Google Business Profile so they can read them before booking a free survey.

Question 8

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 9

How can I check your engineer is Gas Safe registered?

Accepted Answer

Every Gas Safe registered engineer carries a unique ID card, and you can verify any registration on the official Gas Safe Register website. Our Register No. is 640113, and we are always happy for customers in Bank Hey to check this before work begins.

Question 10

Can you install a boiler in a rented property for a landlord in Bank Hey?

Accepted Answer

Yes, we regularly work with landlords across Bank Hey and the wider Lancashire area. Alongside installation we can carry out the annual Landlord Gas Safety Certificate (CP12) once the new boiler is in place, keeping your rental property compliant from day one.

Combi, System and Conventional Boiler Installation in Bank Hey

Signs You Need Boiler Installation in Bank Hey

How It Works

Free survey

Fixed written quote

Installation

Handover and certification

Why Choose Us in Bank Hey

Other Services in Bank Hey

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Boiler Installation in Bank Hey FAQs

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