Question 1

What should I do if I smell gas near my cooker?

Accepted Answer

Turn off the gas supply at the meter if safe to do so, ventilate the room by opening windows and doors, and avoid naked flames or electrical switches. Call the National Gas Emergency Service on 0800 111 999 if you suspect a leak, then contact us afterwards during working hours for any repair.

Question 2

What happens if you find a gas leak during the tightness test?

Accepted Answer

We will not leave the appliance connected until the leak is fixed. The tightness test is designed to catch exactly this before you ever use the cooker, and we address any fault found before signing the job off as safe.

Question 3

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 4

Do you disconnect old gas cookers as well as fit new ones?

Accepted Answer

Yes. We can safely disconnect and cap off an old gas cooker or hob as part of the same visit when fitting a replacement, or on its own if you are switching to electric. Everything is left tidy and properly made safe.

Question 5

How do I book a gas cooker or hob installation in Green Bank?

Accepted Answer

Call 07880 240138 with the make and model of your appliance and we will confirm a fixed price and arrange a working-hours visit. Booking ahead of a kitchen renovation or appliance delivery in Green Bank helps us plan the visit around your schedule.

Question 6

Can you move a gas cooker point to a new position in my kitchen?

Accepted Answer

Yes. We can reroute the gas supply pipework to reposition a cooker point as part of a kitchen redesign, always finishing with a full tightness test on the new connection so the relocated point is confirmed safe before you use it.

Question 7

What is a gas tightness test and why does it matter?

Accepted Answer

A tightness test checks the entire gas connection for any leaks after the appliance is fitted, using a pressure gauge. It is a mandatory safety check we carry out on every installation, giving you confidence the connection behind your cooker or hob is safe.

Question 8

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 9

Can I fit my own gas cooker or hob in Green Bank?

Accepted Answer

No. By law, any gas appliance including cookers and hobs must be installed by a Gas Safe registered engineer. This is both a legal requirement and a genuine safety matter, since an incorrectly connected gas appliance can be dangerous. We cover Green Bank and the wider Lancashire area.

Question 10

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

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