Question 1

What happens if you find a gas leak during the tightness test?

Accepted Answer

We will not leave the appliance connected until the leak is fixed. The tightness test is designed to catch exactly this before you ever use the cooker, and we address any fault found before signing the job off as safe.

Question 2

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 3

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 4

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 5

How long does it take to install a gas cooker or hob?

Accepted Answer

A straightforward like-for-like installation typically takes around 30 to 60 minutes, including the safety tightness test. If new pipework is needed, this can take longer, which we will confirm before starting rather than surprising you on the day.

Question 6

Can you install a range cooker in Bunkers Hill?

Accepted Answer

Yes. Alongside freestanding gas cookers and built-in hobs, we install range cookers as well, connecting each appliance safely and finishing with a full gas tightness test regardless of size or configuration.

Question 7

Is a flexible gas hose safe for connecting a cooker?

Accepted Answer

A certified flexible connector, correctly rated and fitted by a Gas Safe registered engineer, is a standard and safe way to connect many cookers. We use the appropriate connection method for your specific appliance and kitchen layout.

Question 8

Is it actually illegal to fit my own gas hob?

Accepted Answer

Yes. Fitting your own gas appliance is against the law, not just inadvisable. Every gas cooker or hob installation must be carried out by a Gas Safe registered engineer, and our Register No. 640113 can be verified independently before work begins.

Question 9

Will you check my existing gas cooker connection even if I am not replacing the appliance?

Accepted Answer

Yes. If you are unsure whether an existing connection was fitted correctly, we can inspect it and carry out a tightness test as part of a visit, giving you a clear answer rather than leaving it in doubt.

Question 10

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Gas Cooker and Hob Installation for Bunkers Hill Homes and Landlords

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