Question 1

What happens during a central heating system check?

Accepted Answer

We assess your radiators, valves, pipework and existing filter to find exactly where heat is being lost before recommending anything. Once we know what the system needs, we give you a fixed quote, so you know the full cost before any work begins.

Question 2

What does balancing a central heating system involve?

Accepted Answer

Balancing means adjusting the flow to each radiator so heat is distributed evenly, room by room, instead of the nearest radiators taking most of the heat. We usually balance the system alongside fitting or adjusting TRVs once it has been cleaned.

Question 3

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 4

How can I check if an engineer is Gas Safe registered?

Accepted Answer

Every genuine Gas Safe registered engineer carries a Gas Safe ID card, and you can independently verify any engineer or business on the official Gas Safe Register website using their registration number. Our Register No. is 640113, and we are always happy for customers to check this themselves before any work begins.

Question 5

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 6

What does a magnetic filter do?

Accepted Answer

A magnetic filter sits on the pipework near your boiler and continuously traps metallic sludge and debris, protecting the boiler heat exchanger from damage. Most manufacturers now recommend or require one to keep the warranty valid, which makes it a cheap, worthwhile addition.

Question 7

What does a banging or kettling boiler noise mean?

Accepted Answer

Banging or kettling noises usually mean sludge or debris has built up around the heat exchanger or in the system, restricting flow. It is often resolved with a powerflush, though we always check the system first before recommending one.

Question 8

Are you Gas Safe registered?

Accepted Answer

Yes. Spencer Jordan Plumbing and Heating is Gas Safe registered, Register No. 640113, which you can verify directly on the Gas Safe Register. We only carry out central heating and gas work within that registration.

Question 9

Can you add a new radiator to my existing system in Over Town?

Accepted Answer

Yes. We can add radiators to extend heating into conservatories, extensions or previously unheated rooms in your Over Town home. We check first that your boiler and system have the capacity to support the addition properly before fitting it.

Question 10

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Powerflushing and Central Heating in Over Town, Lancashire

Signs You Need Central Heating in Over Town

How It Works

System check

Powerflush or filter fit

Balancing and TRVs

Test and handover

Why Choose Us in Over Town

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