Question 1

What are your working hours for booking a boiler service in Rake Head?

Accepted Answer

Monday to Friday, 8:30am to 5:00pm. We do not offer emergency call-outs or weekend work, but urgent boiler breakdowns reported within those hours are prioritised.

Question 2

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 3

What should I do if I smell gas in my home?

Accepted Answer

Open doors and windows to ventilate, turn off the gas at the meter if it is safe to do so, and avoid electrical switches, naked flames or phones inside. Leave the property and call the National Gas Emergency Service on 0800 111 999. Contact us afterwards for any repair.

Question 4

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 5

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 6

How long has Spencer Jordan Plumbing and Heating been serving Rake Head?

Accepted Answer

Since 2014, so more than 10 years. We are based in Colne and have built up 18 genuine five star Google reviews serving Rake Head and the surrounding area with boiler servicing and repair.

Question 7

What happens if you find a fault I did not know about during a routine service in Rake Head?

Accepted Answer

We tell you in plain terms straight away, along with an honest view on whether it needs action now or can reasonably wait, rather than proceeding with extra work without telling you first.

Question 8

How often should I have my boiler serviced in Rake Head?

Accepted Answer

Once a year. We strongly recommend an annual service by a Gas Safe registered engineer for any boiler in Rake Head. Regular servicing keeps it safe and efficient, helps prevent breakdowns, keeps your manufacturer warranty valid, and can extend the boiler lifespan by several years.

Question 9

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 10

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes. We service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help before booking a visit.

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