Question 1

How do I book a boiler service or repair with you?

Accepted Answer

Call 07880 240138 and tell us your boiler make and model. We will confirm a fixed price for an annual service, or arrange a visit to diagnose a fault, within our working hours of Monday to Friday, 8:30am to 5:00pm.

Question 2

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 3

What happens if you find a fault I did not know about during a routine service in Higherford?

Accepted Answer

We tell you in plain terms straight away, along with an honest view on whether it needs action now or can reasonably wait, rather than proceeding with extra work without telling you first.

Question 4

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 5

Are your Google reviews genuine?

Accepted Answer

Yes, we have 18 genuine five star Google reviews from real customers. You are welcome to read them before booking a boiler service or repair with us.

Question 6

What happens during a boiler service?

Accepted Answer

Our engineer inspects the boiler, carries out the safety checks and efficiency tests your manufacturer requires, confirms it is burning safely and running efficiently, and records the work. Anything worth monitoring is explained in plain terms before we leave.

Question 7

What are your working hours for booking a boiler service in Higherford?

Accepted Answer

Monday to Friday, 8:30am to 5:00pm. We do not offer emergency call-outs or weekend work, but urgent boiler breakdowns reported within those hours are prioritised.

Question 8

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 9

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 10

How much does a boiler service cost?

Accepted Answer

We give a clear, fixed price once we know your boiler make and model, confirmed before we attend, so there are no surprises. Call us on 07880 240138 with your make and model and we will give you an honest price over the phone.

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