Question 1

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Question 2

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

It depends on the age of your boiler, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation for your situation rather than defaulting to the more expensive option, and can quote for both so you decide.

Question 3

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 4

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 5

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 6

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 7

How long has Spencer Jordan Plumbing and Heating been serving Oakenhead Wood?

Accepted Answer

Since 2014, so more than 10 years. We are based in Colne and have built up 18 genuine five star Google reviews serving Oakenhead Wood and the surrounding area with boiler servicing and repair.

Question 8

Do you offer emergency call-outs in Oakenhead Wood?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm, and prioritise urgent boiler breakdowns in Oakenhead Wood within those hours. For a gas emergency, call the National Gas Emergency Service on 0800 111 999 immediately.

Question 9

How long does a boiler service take?

Accepted Answer

An annual service typically takes around 30 to 45 minutes. It includes the safety checks and efficiency tests your manufacturer requires, and confirms the boiler is burning safely and running as it should before we sign the work off.

Question 10

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

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