Question 1

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 2

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 3

What happens if you find a fault I did not know about during a routine service in Burnley Lane?

Accepted Answer

We tell you in plain terms straight away, along with an honest view on whether it needs action now or can reasonably wait, rather than proceeding with extra work without telling you first.

Question 4

Will servicing my boiler reduce my energy bills?

Accepted Answer

A properly serviced boiler runs more efficiently than a neglected one, which can help keep running costs down over time, alongside protecting your safety and warranty. It is not a guaranteed bill reduction, but it is good, honest maintenance practice.

Question 5

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 6

Will my boiler manufacturer warranty be affected if I miss a service?

Accepted Answer

It can be. Many manufacturer warranties require an annual service to stay valid, which is why we recommend booking one every 12 months with a Gas Safe registered engineer.

Question 7

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 8

Are your Google reviews genuine?

Accepted Answer

Yes, we have 18 genuine five star Google reviews from real customers. You are welcome to read them before booking a boiler service or repair with us.

Question 9

Do you offer emergency call-outs in Burnley Lane?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm, and prioritise urgent boiler breakdowns in Burnley Lane within those hours. For a gas emergency, call the National Gas Emergency Service on 0800 111 999 immediately.

Question 10

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

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