Question 1

Can you install a boiler in a rented property for a landlord in Newchurch?

Accepted Answer

Yes, we regularly work with landlords across Newchurch and the wider Lancashire area. Alongside installation we can carry out the annual Landlord Gas Safety Certificate (CP12) once the new boiler is in place, keeping your rental property compliant from day one.

Question 2

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 3

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 4

What certification do I get once my new boiler is installed in Newchurch?

Accepted Answer

You receive the relevant installation certification once the boiler is registered with the manufacturer and Gas Safe. For landlords in Newchurch, we can also carry out the annual Landlord Gas Safety Certificate (CP12) at the same visit.

Question 5

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 6

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 7

How many reviews does Spencer Jordan Plumbing and Heating have?

Accepted Answer

We currently hold 18 genuine Google reviews with a 5.0 average rating. We are happy to point customers in Newchurch to our Google Business Profile so they can read them before booking a free survey.

Question 8

Is a new boiler installation fixed price or charged by the hour?

Accepted Answer

Fixed price. After a free survey we provide a fixed written quote covering the boiler, parts, labour and certification, so you know the full cost before work begins. There are no hourly surprises added on the day.

Question 9

Do you provide a written quote before starting any work in Newchurch?

Accepted Answer

Always. After the free survey you receive a fixed written quote covering the boiler, parts, labour and certification for your Newchurch property. Nothing is booked in until you have agreed the price in writing.

Question 10

Do you cover emergency or weekend boiler installations in Newchurch?

Accepted Answer

No. We work Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. Installations in Newchurch are booked for the next suitable weekday slot once your fixed written quote is agreed.

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