Question 1

What happens once the boiler is installed?

Accepted Answer

We fully test the system, register the installation with the manufacturer and Gas Safe, and talk you through your new boiler controls before we leave. You receive the relevant certification, and for landlords we can add a CP12 at the same time.

Question 2

Do I need to replace my radiators when I install a new boiler?

Accepted Answer

Not necessarily. If your existing radiators and pipework are in good condition and correctly sized, they can often be reused with a new boiler. We assess this during your free survey and only recommend changes where they genuinely improve efficiency or comfort.

Question 3

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 4

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 5

How can I check your engineer is Gas Safe registered?

Accepted Answer

Every Gas Safe registered engineer carries a unique ID card, and you can verify any registration on the official Gas Safe Register website. Our Register No. is 640113, and we are always happy for customers in Laund to check this before work begins.

Question 6

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 7

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 8

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer we specialise in Baxi boilers and can offer extended warranties. We also install other leading brands such as Worcester Bosch and Vaillant, and recommend the best fit for your property, hot water demand and budget rather than pushing one brand.

Question 9

Do you provide a written quote before starting any work in Laund?

Accepted Answer

Always. After the free survey you receive a fixed written quote covering the boiler, parts, labour and certification for your Laund property. Nothing is booked in until you have agreed the price in writing.

Question 10

What types of boiler can you install, combi, system or conventional?

Accepted Answer

We install all three. Combi boilers heat water on demand with no cylinder and suit smaller homes. System boilers work with a cylinder for higher hot water demand. Conventional boilers use a cylinder and cold water tank, common in older properties with existing pipework we can often reuse.

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Fixed written quote

Installation

Handover and certification

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