Question 1

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 2

How can I check your Gas Safe registration in Longholme?

Accepted Answer

You can verify our registration independently on the official Gas Safe Register using our Register No. 640113. We would always encourage checking this before any gas work begins, in Longholme or anywhere else.

Question 3

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety, as they operate at higher pressure than vented systems, and to keep any manufacturer warranty valid. We are unvented cylinder qualified and can carry out that annual service.

Question 4

Do you offer emergency call-outs in Longholme?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 5

Do you put your quotes in writing?

Accepted Answer

Yes. Every fixed quote is given in writing before any work begins, so you have a clear record of the agreed price for your Longholme property before we start.

Question 6

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 7

Do you work on both domestic and rental properties in Longholme?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Longholme and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 8

What areas around Longholme do you cover?

Accepted Answer

We are based in Colne and cover Longholme and the wider Lancashire area for plumbing repairs and installations. Get in touch to confirm we reach your specific property before booking.

Question 9

Will you explain the work before you start?

Accepted Answer

Yes. We explain what we are doing and why before we begin any plumbing repair, and give you a fixed price for the job first, so you understand both the fault and the fix rather than being handed a surprise bill afterwards.

Question 10

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

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Assess the issue

Fixed quote

Repair or install

Test and tidy up

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