Question 1

Do you cover plumbing as well as boilers and heating?

Accepted Answer

Yes. Beyond boilers and heating we handle the everyday plumbing that keeps a home running, including leaking pipes, dripping taps, running or blocked toilets, and unvented hot water cylinder installation and servicing across Clayton LE Moors.

Question 2

How long has Spencer Jordan Plumbing and Heating been trading?

Accepted Answer

We were founded in 2014, giving us more than 10 years of experience serving Clayton LE Moors and the surrounding Lancashire area with plumbing and heating repairs.

Question 3

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 4

Do you fix leaking taps and toilets in Clayton LE Moors?

Accepted Answer

Yes. Dripping taps, running toilets and general leak repairs are some of the most common jobs we handle in Clayton LE Moors. Most are straightforward and can be fixed in a single visit, and we agree a fixed price before we start.

Question 5

Do you work on both domestic and rental properties in Clayton LE Moors?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Clayton LE Moors and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 6

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

Question 7

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 8

What is the difference between a vented and an unvented cylinder?

Accepted Answer

A vented cylinder relies on a cold water tank in the loft, while an unvented cylinder stores water at mains pressure without one, giving stronger and more consistent pressure at every tap. We are qualified to install and service unvented systems.

Question 9

Will you explain the work before you start?

Accepted Answer

Yes. We explain what we are doing and why before we begin any plumbing repair, and give you a fixed price for the job first, so you understand both the fault and the fix rather than being handed a surprise bill afterwards.

Question 10

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

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How It Works

Assess the issue

Fixed quote

Repair or install

Test and tidy up

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