Question 1

Do you offer emergency call-outs in Carr Hall?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 2

Are you Gas Safe registered?

Accepted Answer

Yes. Spencer Jordan Plumbing and Heating is a Gas Safe registered engineer, Register No. 640113, which you can verify independently on the official Gas Safe Register before any work begins in Carr Hall.

Question 3

Can you fit new taps, sinks or toilets?

Accepted Answer

Yes. We install replacement taps, sinks, toilets and associated pipework as part of general plumbing work, whether that is a straightforward swap or part of a wider bathroom or kitchen update in your Carr Hall home.

Question 4

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 5

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 6

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety, as they operate at higher pressure than vented systems, and to keep any manufacturer warranty valid. We are unvented cylinder qualified and can carry out that annual service.

Question 7

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 8

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 9

What areas around Carr Hall do you cover?

Accepted Answer

We are based in Colne and cover Carr Hall and the wider Lancashire area for plumbing repairs and installations. Get in touch to confirm we reach your specific property before booking.

Question 10

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

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