Question 1

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 2

What happens during a typical plumbing repair visit?

Accepted Answer

We assess the fault, trace any leak to its source, then give a fixed written quote before starting. Once agreed, we carry out the repair with quality parts, test it under normal use, and leave the area tidy.

Question 3

Do you put your quotes in writing?

Accepted Answer

Yes. Every fixed quote is given in writing before any work begins, so you have a clear record of the agreed price for your Broadfield property before we start.

Question 4

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 5

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 6

Do you carry out repairs for landlords with tenants in Broadfield properties?

Accepted Answer

Yes. We regularly carry out plumbing repairs and installations for landlords managing rental properties in Broadfield, on the same fixed-price, written-quote basis we offer homeowners.

Question 7

How many Google reviews do you have?

Accepted Answer

We have 18 genuine Google reviews with a 5.0 average rating from homeowners and landlords we have worked for, including customers in and around Broadfield.

Question 8

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 9

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 10

How long has Spencer Jordan Plumbing and Heating been trading?

Accepted Answer

We were founded in 2014, giving us more than 10 years of experience serving Broadfield and the surrounding Lancashire area with plumbing and heating repairs.

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How It Works

Assess the issue

Fixed quote

Repair or install

Test and tidy up

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