Question 1

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

Question 2

Can you handle plumbing and heating problems on the same visit?

Accepted Answer

In many cases, yes. Alongside general plumbing repairs we also work on boilers and heating, so a single visit can often cover both if the two issues are related.

Question 3

How do I know if I have a hidden water leak?

Accepted Answer

Warning signs include an unexpectedly high water bill, damp patches on walls, ceilings or flooring, a musty smell, or your water meter still ticking over when everything is turned off. If you suspect a hidden leak, get it checked promptly to limit damage.

Question 4

Do you offer emergency call-outs in Broad Clough?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 5

How many Google reviews do you have?

Accepted Answer

We have 18 genuine Google reviews with a 5.0 average rating from homeowners and landlords we have worked for, including customers in and around Broad Clough.

Question 6

Do you work on both domestic and rental properties in Broad Clough?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Broad Clough and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 7

Can you replace an old cylinder with an unvented one?

Accepted Answer

Yes, this is a common upgrade when a vented system struggles with poor pressure. We will assess your incoming mains pressure and flow rate first to confirm an unvented cylinder is suitable for your property before recommending it.

Question 8

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 9

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 10

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

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