Question 1

Can you help with low water pressure throughout the house?

Accepted Answer

Yes. Low pressure can come from several causes, including the incoming mains supply, old pipework, or a failing cylinder. We investigate the actual cause during a visit rather than guessing, and recommend the right fix.

Question 2

What should I do if I have a burst pipe?

Accepted Answer

Turn off your water at the stopcock immediately to limit damage, then turn off any electrics near the affected area if there is a risk of water contact. Call us during working hours, Monday to Friday, 8:30am to 5:00pm, to arrange a repair as soon as possible.

Question 3

How often should an unvented cylinder be serviced?

Accepted Answer

Unvented cylinders should be serviced annually by a qualified engineer, both for safety, as they operate at higher pressure than vented systems, and to keep any manufacturer warranty valid. We are unvented cylinder qualified and can carry out that annual service.

Question 4

Do you work on both domestic and rental properties in Bolton by Bowland?

Accepted Answer

Yes. We carry out plumbing repairs and installations for homeowners and for landlords managing rental properties across Bolton by Bowland and the surrounding Lancashire area, on the same honest, fixed-price basis.

Question 5

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 6

How can I check if an engineer is Gas Safe registered?

Accepted Answer

Every genuine Gas Safe registered engineer carries a Gas Safe ID card, and you can independently verify any engineer or business on the official Gas Safe Register website using their registration number. Our Register No. is 640113, and we are always happy for customers to check this themselves before any work begins.

Question 7

Do you offer emergency call-outs in Bolton by Bowland?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you have a burst pipe, turn the water off at the stopcock, and for a gas emergency call the National Gas Emergency Service on 0800 111 999.

Question 8

What is an unvented hot water cylinder?

Accepted Answer

An unvented cylinder stores hot water at mains pressure without needing a cold water tank in the loft, giving strong, consistent pressure at every tap. We are qualified to install and service unvented cylinders safely, which by law requires specific certified training.

Question 9

Are you Gas Safe registered?

Accepted Answer

Yes. Spencer Jordan Plumbing and Heating is a Gas Safe registered engineer, Register No. 640113, which you can verify independently on the official Gas Safe Register before any work begins in Bolton by Bowland.

Question 10

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

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Assess the issue

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Test and tidy up

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