Question 1

How can I check if an engineer is Gas Safe registered?

Accepted Answer

Every genuine Gas Safe registered engineer carries a Gas Safe ID card, and you can independently verify any engineer or business on the official Gas Safe Register website using their registration number. Our Register No. is 640113, and we are always happy for customers to check this themselves before any work begins.

Question 2

How often should a gas fire be serviced in Well Bank?

Accepted Answer

Once a year. We recommend an annual service for any gas fire in Well Bank, in the same way as a boiler, carried out by a Gas Safe registered engineer. This confirms the fire is burning safely and efficiently and catches early signs of wear.

Question 3

What are the warning signs my gas fire needs attention?

Accepted Answer

A yellow or orange flame instead of blue, soot or black marks around the fire surround, an unusual smell when the fire is running, or a pilot light that will not stay lit are all signs your gas fire needs checking promptly by a Gas Safe engineer.

Question 4

Is gas fire servicing included in a Landlord Gas Safety Certificate?

Accepted Answer

Yes. A CP12 covers every gas appliance in a rental property, including gas fires, so if you have a gas fire in a rented property in Well Bank it will be checked as part of the annual landlord certificate by our Gas Safe registered engineer.

Question 5

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 6

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 7

How do I book a gas fire service in Well Bank?

Accepted Answer

Call 07880 240138 with the make and model of your fire, or send a photo if you are unsure, and we will confirm we can help and arrange a convenient working-hours appointment. Working hours are Monday to Friday, 8:30am to 5:00pm.

Question 8

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 9

I have just moved into a property in Well Bank with a gas fire I have never used, is it safe?

Accepted Answer

It is worth having any gas fire checked before first use if you do not know its service history, particularly in an older Well Bank property. We can carry out a full safety check and service so you can use it with confidence.

Question 10

How can I check you are Gas Safe registered before booking in Well Bank?

Accepted Answer

You can verify us independently on the official Gas Safe Register using our Register No. 640113 before any work begins in Well Bank. Every Gas Safe registered engineer carries a unique ID card, and we are always happy for customers to check first.

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