Question 1

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 2

I have just moved into a property in Edge End with a gas fire I have never used, is it safe?

Accepted Answer

It is worth having any gas fire checked before first use if you do not know its service history, particularly in an older Edge End property. We can carry out a full safety check and service so you can use it with confidence.

Question 3

Can a gas fire be dangerous if it is not serviced?

Accepted Answer

Yes. An unserviced gas fire can develop issues with incomplete combustion or ventilation that pose a genuine safety risk, including carbon monoxide risk. Annual servicing by a Gas Safe registered engineer is the safest approach for any gas fire.

Question 4

What happens if my gas fire fails its service check?

Accepted Answer

We explain honestly what was found, what it means for the safety of the fire, and what your options are. There is no pressure to agree to work on the spot, and any further repair is quoted separately with a fixed, upfront price.

Question 5

How do I book a gas fire service in Edge End?

Accepted Answer

Call 07880 240138 with the make and model of your fire, or send a photo if you are unsure, and we will confirm we can help and arrange a convenient working-hours appointment. Working hours are Monday to Friday, 8:30am to 5:00pm.

Question 6

How often should a gas fire be serviced in Edge End?

Accepted Answer

Once a year. We recommend an annual service for any gas fire in Edge End, in the same way as a boiler, carried out by a Gas Safe registered engineer. This confirms the fire is burning safely and efficiently and catches early signs of wear.

Question 7

Do older gas fires in Edge End need servicing more often than modern ones?

Accepted Answer

The recommended interval is the same, once a year, regardless of age, though older fires in older Edge End properties are more likely to show wear that needs attention. Annual servicing is what catches that wear early, whatever the age of the fire.

Question 8

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 9

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 10

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

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