Question 1

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 2

Can you install a gas hob during a kitchen renovation in Nar?

Accepted Answer

Yes. We regularly work alongside kitchen fitters across Nar and can install a gas hob connection as part of a wider renovation, timed to fit around the rest of the work so the gas side is done safely at the right stage.

Question 3

How long does a boiler installation typically take?

Accepted Answer

A straightforward like-for-like combi boiler swap usually takes one working day. Converting from a conventional or system boiler to a combi, or fitting a new unvented cylinder alongside the installation, can take one to two days depending on the pipework involved. We confirm the expected timescale in your written quote.

Question 4

Do you disconnect old gas cookers as well as fit new ones?

Accepted Answer

Yes. We can safely disconnect and cap off an old gas cooker or hob as part of the same visit when fitting a replacement, or on its own if you are switching to electric. Everything is left tidy and properly made safe.

Question 5

Do landlords in Nar need a new safety check every time a gas cooker is installed?

Accepted Answer

Yes. Every installation is followed by a safety and tightness test, and for a rented property in Nar this feeds into the annual Landlord Gas Safety Certificate (CP12), keeping the tenancy compliant going forward.

Question 6

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 7

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 8

Is a flexible gas hose safe for connecting a cooker?

Accepted Answer

A certified flexible connector, correctly rated and fitted by a Gas Safe registered engineer, is a standard and safe way to connect many cookers. We use the appropriate connection method for your specific appliance and kitchen layout.

Question 9

Can you move a gas cooker point to a new position in my kitchen?

Accepted Answer

Yes. We can reroute the gas supply pipework to reposition a cooker point as part of a kitchen redesign, always finishing with a full tightness test on the new connection so the relocated point is confirmed safe before you use it.

Question 10

Do you offer emergency call-outs for cooker installation in Nar?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm. If you ever smell gas, treat it as an emergency and call the National Gas Emergency Service on 0800 111 999 immediately, then contact us for any repair.

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