Question 1

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 2

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 3

How do I book a gas cooker or hob installation in Horton?

Accepted Answer

Call 07880 240138 with the make and model of your appliance and we will confirm a fixed price and arrange a working-hours visit. Booking ahead of a kitchen renovation or appliance delivery in Horton helps us plan the visit around your schedule.

Question 4

What should I do if I smell gas near my cooker?

Accepted Answer

Turn off the gas supply at the meter if safe to do so, ventilate the room by opening windows and doors, and avoid naked flames or electrical switches. Call the National Gas Emergency Service on 0800 111 999 if you suspect a leak, then contact us afterwards during working hours for any repair.

Question 5

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 6

What is a gas tightness test and why does it matter?

Accepted Answer

A tightness test checks the entire gas connection for any leaks after the appliance is fitted, using a pressure gauge. It is a mandatory safety check we carry out on every installation, giving you confidence the connection behind your cooker or hob is safe.

Question 7

How long does it take to install a gas cooker or hob?

Accepted Answer

A straightforward like-for-like installation typically takes around 30 to 60 minutes, including the safety tightness test. If new pipework is needed, this can take longer, which we will confirm before starting rather than surprising you on the day.

Question 8

What should I do if I smell gas in my home?

Accepted Answer

If you smell gas or suspect a leak, you should immediately open doors and windows to ventilate the area, turn off the gas supply at the meter (if safe to do so), avoid using any electrical switches, naked flames, or phones inside the property, leave the property, and call the National Gas Emergency Service on 0800 111 999 immediately. Once the emergency has been handled, contact us during working hours for any follow-up repair work.

Question 9

Will you check my existing gas cooker connection even if I am not replacing the appliance?

Accepted Answer

Yes. If you are unsure whether an existing connection was fitted correctly, we can inspect it and carry out a tightness test as part of a visit, giving you a clear answer rather than leaving it in doubt.

Question 10

Can you install a gas hob during a kitchen renovation in Horton?

Accepted Answer

Yes. We regularly work alongside kitchen fitters across Horton and can install a gas hob connection as part of a wider renovation, timed to fit around the rest of the work so the gas side is done safely at the right stage.

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