Question 1

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 2

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Question 3

Are your Google reviews genuine?

Accepted Answer

Yes, we have 18 genuine five star Google reviews from real customers. You are welcome to read them before booking a boiler service or repair with us.

Question 4

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

It depends on the age of your boiler, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation for your situation rather than defaulting to the more expensive option, and can quote for both so you decide.

Question 5

What happens if you find a fault I did not know about during a routine service in Tunstead?

Accepted Answer

We tell you in plain terms straight away, along with an honest view on whether it needs action now or can reasonably wait, rather than proceeding with extra work without telling you first.

Question 6

How do I book a boiler service or repair with you?

Accepted Answer

Call 07880 240138 and tell us your boiler make and model. We will confirm a fixed price for an annual service, or arrange a visit to diagnose a fault, within our working hours of Monday to Friday, 8:30am to 5:00pm.

Question 7

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 8

What should I do if I smell gas in my home?

Accepted Answer

Open doors and windows to ventilate, turn off the gas at the meter if it is safe to do so, and avoid electrical switches, naked flames or phones inside. Leave the property and call the National Gas Emergency Service on 0800 111 999. Contact us afterwards for any repair.

Question 9

Do you offer emergency call-outs in Tunstead?

Accepted Answer

No, we do not offer emergency call-outs or weekend work. We operate Monday to Friday, 8:30am to 5:00pm, and prioritise urgent boiler breakdowns in Tunstead within those hours. For a gas emergency, call the National Gas Emergency Service on 0800 111 999 immediately.

Question 10

Will servicing my boiler reduce my energy bills?

Accepted Answer

A properly serviced boiler runs more efficiently than a neglected one, which can help keep running costs down over time, alongside protecting your safety and warranty. It is not a guaranteed bill reduction, but it is good, honest maintenance practice.

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