Question 1

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 2

How often should I have my boiler serviced in Pleckgate?

Accepted Answer

Once a year. We strongly recommend an annual service by a Gas Safe registered engineer for any boiler in Pleckgate. Regular servicing keeps it safe and efficient, helps prevent breakdowns, keeps your manufacturer warranty valid, and can extend the boiler lifespan by several years.

Question 3

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

It depends on the age of your boiler, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation for your situation rather than defaulting to the more expensive option, and can quote for both so you decide.

Question 4

Why has my boiler pilot light gone out?

Accepted Answer

A pilot light going out can be caused by a faulty thermocouple, a build-up of dirt, a draught, or a more serious gas supply issue. Do not keep relighting it repeatedly if it will not stay lit, book an engineer to diagnose the actual cause safely.

Question 5

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Question 6

Will servicing my boiler reduce my energy bills?

Accepted Answer

A properly serviced boiler runs more efficiently than a neglected one, which can help keep running costs down over time, alongside protecting your safety and warranty. It is not a guaranteed bill reduction, but it is good, honest maintenance practice.

Question 7

How do I book a boiler service or repair with you?

Accepted Answer

Call 07880 240138 and tell us your boiler make and model. We will confirm a fixed price for an annual service, or arrange a visit to diagnose a fault, within our working hours of Monday to Friday, 8:30am to 5:00pm.

Question 8

What happens during a boiler service?

Accepted Answer

Our engineer inspects the boiler, carries out the safety checks and efficiency tests your manufacturer requires, confirms it is burning safely and running efficiently, and records the work. Anything worth monitoring is explained in plain terms before we leave.

Question 9

What types of boiler can you install, combi, system, or conventional?

Accepted Answer

We install all three types: combi boilers (heating water on demand with no separate cylinder), system boilers (working with a hot water cylinder), and conventional heat-only boilers (working with a cylinder and cold water tank). We will recommend the right type for your property during a free survey.

Question 10

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

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