Question 1

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 2

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

Question 3

What happens during a boiler service?

Accepted Answer

Our engineer inspects the boiler, carries out the safety checks and efficiency tests your manufacturer requires, confirms it is burning safely and running efficiently, and records the work. Anything worth monitoring is explained in plain terms before we leave.

Question 4

Do you offer free quotes and estimates?

Accepted Answer

Yes, we provide free, no-obligation surveys and fixed written quotes for boiler installations, central heating work, and most plumbing jobs, so you know the full cost before agreeing to any work.

Question 5

How often should I have my boiler serviced in Pike Hill?

Accepted Answer

Once a year. We strongly recommend an annual service by a Gas Safe registered engineer for any boiler in Pike Hill. Regular servicing keeps it safe and efficient, helps prevent breakdowns, keeps your manufacturer warranty valid, and can extend the boiler lifespan by several years.

Question 6

Can landlords book an annual boiler service for a rental property in Pike Hill?

Accepted Answer

Yes. We carry out annual servicing and repairs for landlords as well as homeowners in Pike Hill, with the same Gas Safe registered engineer, fixed pricing and honest diagnosis on every visit.

Question 7

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 8

How long does a boiler service take?

Accepted Answer

An annual service typically takes around 30 to 45 minutes. It includes the safety checks and efficiency tests your manufacturer requires, and confirms the boiler is burning safely and running as it should before we sign the work off.

Question 9

Why has my boiler pilot light gone out?

Accepted Answer

A pilot light going out can be caused by a faulty thermocouple, a build-up of dirt, a draught, or a more serious gas supply issue. Do not keep relighting it repeatedly if it will not stay lit, book an engineer to diagnose the actual cause safely.

Question 10

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes. We service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help before booking a visit.

Honest Boiler Servicing and Repair in Pike Hill, Lancashire

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Diagnosis

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Safety check and sign-off

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