Question 1

Why has my boiler pilot light gone out?

Accepted Answer

A pilot light going out can be caused by a faulty thermocouple, a build-up of dirt, a draught, or a more serious gas supply issue. Do not keep relighting it repeatedly if it will not stay lit, book an engineer to diagnose the actual cause safely.

Question 2

Can you service any make of boiler, not just Baxi?

Accepted Answer

Yes. We service and repair most major boiler brands, not only the Baxi boilers we are an Approved Installer for. Call us with your make and model and we will confirm we can help before booking a visit.

Question 3

How much can I save by upgrading to a new boiler?

Accepted Answer

Upgrading from an old, inefficient boiler to a modern A-rated condensing boiler can save you hundreds of pounds a year on your energy bills, depending on your current boiler's age and efficiency. We will give you an honest estimate of the likely savings for your specific property during a free survey, rather than a generic figure.

Question 4

How do I book a boiler service or repair with you?

Accepted Answer

Call 07880 240138 and tell us your boiler make and model. We will confirm a fixed price for an annual service, or arrange a visit to diagnose a fault, within our working hours of Monday to Friday, 8:30am to 5:00pm.

Question 5

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 6

Are your Google reviews genuine?

Accepted Answer

Yes, we have 18 genuine five star Google reviews from real customers. You are welcome to read them before booking a boiler service or repair with us.

Question 7

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Question 8

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 9

How often should I have my boiler serviced in Brockhall Village?

Accepted Answer

Once a year. We strongly recommend an annual service by a Gas Safe registered engineer for any boiler in Brockhall Village. Regular servicing keeps it safe and efficient, helps prevent breakdowns, keeps your manufacturer warranty valid, and can extend the boiler lifespan by several years.

Question 10

What are your working hours for booking a boiler service in Brockhall Village?

Accepted Answer

Monday to Friday, 8:30am to 5:00pm. We do not offer emergency call-outs or weekend work, but urgent boiler breakdowns reported within those hours are prioritised.

Boiler Servicing and Repair for Brockhall Village Homes and Landlords

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