Question 1

Is a boiler repair or a full replacement the better option for me?

Accepted Answer

It depends on the age of your boiler, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation for your situation rather than defaulting to the more expensive option, and can quote for both so you decide.

Question 2

Which boiler brands do you install and recommend?

Accepted Answer

As a Baxi Approved Installer, we specialise in Baxi boilers and can offer extended warranties of up to 10 years. Baxi produce highly reliable, energy-efficient boilers with excellent value for money. We can also install other leading brands such as Worcester Bosch and Vaillant if required, and will recommend the best boiler for your home based on your property size, hot water demands, and budget rather than pushing a single brand.

Question 3

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 4

How long does a boiler service take?

Accepted Answer

An annual service typically takes around 30 to 45 minutes. It includes the safety checks and efficiency tests your manufacturer requires, and confirms the boiler is burning safely and running as it should before we sign the work off.

Question 5

Do you carry common spare parts on your van?

Accepted Answer

Yes, for the brands we most frequently work with. That lets many repairs be completed in a single visit. For less common parts we order them promptly and keep you updated on the timescale so you are never left guessing.

Question 6

My boiler pressure keeps dropping, what does that mean?

Accepted Answer

Dropping pressure usually points to a small leak in the system, a faulty pressure relief valve, or occasionally a failing expansion vessel. It is worth having this diagnosed by a Gas Safe registered engineer rather than repeatedly re-pressurising the system yourself.

Question 7

Will servicing my boiler reduce my energy bills?

Accepted Answer

A properly serviced boiler runs more efficiently than a neglected one, which can help keep running costs down over time, alongside protecting your safety and warranty. It is not a guaranteed bill reduction, but it is good, honest maintenance practice.

Question 8

Will my boiler manufacturer warranty be affected if I miss a service?

Accepted Answer

It can be. Many manufacturer warranties require an annual service to stay valid, which is why we recommend booking one every 12 months with a Gas Safe registered engineer.

Question 9

Do I legally need a Landlord Gas Safety Certificate (CP12)?

Accepted Answer

Yes, if you are a landlord renting out a property with gas appliances in England and Wales, you are legally required to have a Gas Safety Certificate (CP12) issued annually by a Gas Safe registered engineer. This applies to all gas boilers, gas fires, gas cookers, and any other gas appliances. Failure to comply can result in fines of up to 6,000, pounds prosecution, and even imprisonment. We provide prompt certificates for landlords and letting agents across Colne and the surrounding Lancashire area.

Question 10

What areas do you cover from Colne?

Accepted Answer

We are based in Colne (BB8) and cover Burnley and the Pendle area, plus surrounding towns and villages within around 10 miles, including Trawden, Barnoldswick, Nelson, Barrowford, Foulridge and Skipton. If you are not sure whether we cover your area, give us a call and we will let you know.

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