Question 1

Do you offer a warranty on new boiler installations?

Accepted Answer

Yes. Baxi installations can carry extended manufacturer warranties of up to 10 years when fitted by an Approved Installer such as ourselves, alongside our own workmanship. Exact warranty terms depend on the model and registration, which we confirm in writing at the time of installation.

Question 2

Can you install a boiler in a rented property for a landlord in Wapping?

Accepted Answer

Yes, we regularly work with landlords across Wapping and the wider Lancashire area. Alongside installation we can carry out the annual Landlord Gas Safety Certificate (CP12) once the new boiler is in place, keeping your rental property compliant from day one.

Question 3

Do you install unvented hot water cylinders alongside a new boiler in Wapping?

Accepted Answer

Yes. Our engineers are qualified to install unvented cylinders, which suit system boiler setups with higher hot water demand. We assess whether an unvented cylinder is the right fit for your Wapping property during the free survey.

Question 4

What types of boiler can you install, combi, system or conventional?

Accepted Answer

We install all three. Combi boilers heat water on demand with no cylinder and suit smaller homes. System boilers work with a cylinder for higher hot water demand. Conventional boilers use a cylinder and cold water tank, common in older properties with existing pipework we can often reuse.

Question 5

Are your prices fixed or do you charge by the hour?

Accepted Answer

Wherever possible we provide a fixed, written quote before work begins, covering installations, servicing and most plumbing jobs, so there are no surprises on the day. This is confirmed after a free survey or an honest phone conversation about the job.

Question 6

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 7

How often should I have my boiler serviced?

Accepted Answer

We strongly recommend having your boiler serviced annually by a Gas Safe registered engineer. Regular servicing ensures your boiler operates safely and efficiently, helps prevent unexpected breakdowns, keeps your manufacturer's warranty valid, and can extend the lifespan of your boiler by several years. An annual service typically takes around 30-45 minutes and includes safety checks, efficiency testing and a visual inspection of key components.

Question 8

Do you offer free quotes for boiler installation in Wapping?

Accepted Answer

Yes. Every boiler installation in Wapping starts with a free, no-obligation survey and ends with a fixed written quote. We do not charge for surveys or quotes, and there is never any pressure to book on the spot.

Question 9

What certification do I get once my new boiler is installed in Wapping?

Accepted Answer

You receive the relevant installation certification once the boiler is registered with the manufacturer and Gas Safe. For landlords in Wapping, we can also carry out the annual Landlord Gas Safety Certificate (CP12) at the same visit.

Question 10

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

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