Question 1

Do you offer emergency call-outs?

Accepted Answer

We operate Monday to Friday, 8:30am to 5:00pm, and do not offer emergency call-outs or weekend work. We do prioritise urgent boiler breakdowns and aim to attend as quickly as possible during our working hours. For a true gas emergency (smell of gas or suspected leak), contact the National Gas Emergency Service on 0800 111 999 immediately.

Question 2

Do you install unvented hot water cylinders alongside a new boiler in Newsholme?

Accepted Answer

Yes. Our engineers are qualified to install unvented cylinders, which suit system boiler setups with higher hot water demand. We assess whether an unvented cylinder is the right fit for your Newsholme property during the free survey.

Question 3

How long does a boiler installation take in Newsholme?

Accepted Answer

A straightforward like-for-like combi swap usually takes one working day. Converting from a conventional or system boiler to a combi can take one to two days depending on the pipework. We confirm the expected timescale in your written quote before any work is booked.

Question 4

How long has Spencer Jordan Plumbing and Heating been trading?

Accepted Answer

We were founded in 2014, giving us over 10 years of experience installing boilers across Newsholme and the wider Lancashire area. That experience feeds directly into the honest, no-pressure survey every customer receives.

Question 5

Do you offer free quotes for boiler installation in Newsholme?

Accepted Answer

Yes. Every boiler installation in Newsholme starts with a free, no-obligation survey and ends with a fixed written quote. We do not charge for surveys or quotes, and there is never any pressure to book on the spot.

Question 6

What types of boiler can you install, combi, system or conventional?

Accepted Answer

We install all three. Combi boilers heat water on demand with no cylinder and suit smaller homes. System boilers work with a cylinder for higher hot water demand. Conventional boilers use a cylinder and cold water tank, common in older properties with existing pipework we can often reuse.

Question 7

Should I repair my old boiler or replace it?

Accepted Answer

It depends on the boiler age, the cost of the specific repair, and how often it has broken down before. We give an honest recommendation based on your situation rather than defaulting to the more expensive option, and can quote for both so you can decide.

Question 8

How many reviews does Spencer Jordan Plumbing and Heating have?

Accepted Answer

We currently hold 18 genuine Google reviews with a 5.0 average rating. We are happy to point customers in Newsholme to our Google Business Profile so they can read them before booking a free survey.

Question 9

Will a new boiler reduce my energy bills?

Accepted Answer

A modern A-rated boiler is significantly more efficient than an older G or E-rated unit and can meaningfully reduce heating costs, especially if your current boiler is over 15 years old. The exact saving depends on your system, insulation and usage, so we avoid quoting a guaranteed figure.

Question 10

Is a new boiler installation fixed price or charged by the hour?

Accepted Answer

Fixed price. After a free survey we provide a fixed written quote covering the boiler, parts, labour and certification, so you know the full cost before work begins. There are no hourly surprises added on the day.

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Free survey

Fixed written quote

Installation

Handover and certification

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